Veranda

Terms of service

Last updated 10 November 2026

These terms are an agreement between you (or the business you sign up for) and Brand Surge LLC, 5900 Balcones Dr., Ste 4000, Austin, TX 78731, USA (“Brand Surge”, “we”, “us”), which operates Veranda at app-veranda.brandsurge.ae. By creating an account or starting a plan you agree to them. Questions: info@brandsurge.io.

The service

Veranda finds what holds a website back in search and AI assistants, prepares fixes, applies the ones you approve or allow, and measures the results. Search rankings and AI answers depend on many things outside anyone’s control, so we don’t guarantee particular rankings, traffic, leads or revenue.

Your account and sites

  • Add only websites and connect only accounts you own or are authorised to manage.
  • Keep your sign-in details safe; you’re responsible for activity on your account, including by team members and clients you invite.
  • Check the business details you confirm. Veranda uses them as written.

Changes Veranda makes

Veranda changes your site, Business Profile or Facebook Page only within the permissions and autonomy level you set. Riskier changes always wait for your approval, and applied changes can be rolled back from Veranda. Veranda never creates accounts, submits directory listings, posts on Facebook or contacts anyone on your behalf.

Plans and prices

Each plan includes every agent and a number of websites. Current prices, in US dollars per month:

  • Solo: $59, 1 site included.
  • Growth: $179, 3 sites included.
  • Agency: $299, 5 sites included, $39 per extra site.
  • White-label: $549, 10 sites included, $35 per extra site.
  • Plus (optional, per site): $25 per site per month.

Yearly billing costs ten times the monthly price, paid in advance for the year. Prices exclude any taxes that apply where you are. The exact amount for your plan, extra sites and Plus sites is shown before you confirm.

Free trial

  • Your first plan starts with a 14-day free trial. A card is required to start it. One trial per business.
  • Unless you cancel before the trial ends, your card is charged automatically on day 15 for the plan you chose, and the plan then renews as described below. The date and amount of that first charge are shown when you start the trial and on your Billing page.
  • You can cancel the trial at any time on the Billing page. If you do, you aren’t charged, and Veranda keeps running until the trial ends. If you are ever charged for a trial you had cancelled, we refund it in full.

Automatic renewal

Paid plans renew automatically every month or year, depending on the billing period you chose, and the card on file is charged at the start of each period at the then-current price for your plan, extra sites and Plus sites, until you cancel. Payments are processed by Square; Veranda never sees or stores your full card number. You can update your card on the Billing page at any time.

Changing your plan

You can switch plans, billing period, extra sites or Plus sites at any time. A larger allowance applies straight away; the new price applies from your next billing date. We don’t charge or refund the difference for the rest of the current period.

Cancelling

  • You can cancel at any time on the Billing page; no email or call is needed. Cancelling stops future renewals. Your plan keeps running until the end of the period you’ve paid for, and you won’t be charged again.
  • Payments already made are not refunded for unused time, except where the law requires it or a charge was made in error, which we refund in full. If you think you were charged in error, email info@brandsurge.io within 60 days.
  • After your plan ends, your reports stay readable and changes already live on your site stay live until you roll them back or remove the connector. You can ask us to delete your data at any time (see Data deletion).

Failed payments

If a payment fails, Veranda pauses its agents and stops applying new changes until the payment is made; changes already live stay live and keep being measured. Update your card and pay the open invoice on the Billing page to switch everything back on. If a payment stays unpaid, we may end the plan.

Price changes

We’ll tell you by email at least 30 days before a price increase applies to your plan. The new price applies from your first billing date after that notice, and you can cancel before then.

Acceptable use

Don’t use Veranda for link schemes, fake reviews, spam content, or anything that breaks the rules of Google, Meta or the law. We may suspend accounts that do.

Third-party services

Connected services (Google, Meta, your website platform, Square and others) have their own terms, which also apply when you use them through Veranda.

Liability

Veranda is provided as is. To the extent the law allows, Brand Surge isn’t liable for indirect or consequential losses, and our total liability is limited to the fees you paid in the 12 months before the claim.

Ending

You can stop using Veranda at any time. We may suspend or end access for breach of these terms or non-payment, and will tell you why.

Governing law

These terms are governed by the laws of the State of Texas, USA. Nothing in them limits rights you have under consumer laws that apply to you.

Changes

We’ll update this page when the terms change and show the date at the top. For changes that matter to paying customers, such as price or renewal terms, we’ll also email you before they apply.